Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only. They are games of chance and should never be viewed as a way to earn money or solve financial problems. The house always has a mathematical advantage, and losses are an expected part of gaming.
We encourage all players to gamble responsibly and within their means.
Age Verification
In New Zealand, online gaming is only available to individuals aged 18 years and older. It is your responsibility to ensure you meet the legal age requirement before participating in any gaming activities.
We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials (rent, food, bills)
- Hiding gambling activities from family or friends
- Neglecting work, school, or family responsibilities due to gaming
- Experiencing mood swings related to wins and losses
- Feeling anxious or irritable when unable to gamble
- Increasing the amount or frequency of gambling to feel the same excitement
- Borrowing money to fund gambling activities
- Lying about the amount of time or money spent gambling
- Loss of control over gambling behaviour
Self-Help Tools & Safer Gaming Features
Most responsible online casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose in a session or timeframe
- Session Time Limits: Automatically end your gaming session after a set duration
- Reality Checks: Receive periodic reminders during gameplay showing time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Account Closure: Request permanent closure of your gaming account
Take advantage of these tools to help you maintain control and gamble responsibly.
Support & Counselling Services
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support:
New Zealand
- Problem Gambling Foundation - Free, confidential support services
www.pgf.nz
Phone: 0800 664 262 (free call) - Gambling Helpline NZ - Counselling and support
Phone: 0800 654 655 (24/7, free)
International Resources
- United Kingdom: GamCare - www.gamcare.org.uk
- United Kingdom: GamStop (National Self-Exclusion Scheme) - www.gamstop.co.uk
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Take Action Today
If you are experiencing difficulties with gambling, please reach out for help. There is no shame in seeking support—gambling problems are treatable, and recovery is possible.
Contact the Problem Gambling Foundation (NZ) today:
- Phone: 0800 664 262 (free, confidential)
- Visit: www.pgf.nz
- Available 24/7 for counselling and support
Remember: Gambling should be fun. If it's not, it's time to seek help.